The not-so-hidden perks of customer service
If you think tipping should be automatic, then add it into the cost of your goods or services. Don’t just put a tip jar on the counter and get upset when people don’t tip you for taking their order…as they stand in line…and pick up or carry their own food and drinks…and bus their own table…and, well, you get it. Customer service is tricky because it contains two things most employees don’t want to focus on these days. The customer…and service.
Why is customer service important?
It doesn’t improve your hourly wage, right? You won’t get ahead at your place of work just because you smiled at a customer, right? And it certainly won’t make you any smarter, right?
Actually the answer to all three of those questions is “wrong!”
Businesses exist to make money. And when you, yes even you, lowly employee, can serve customers better than someone else in some other establishment, you can make more money. Maybe not for you immediately. But when you work for a reputable boss/employer, you can get on their radar with great customer service. It WILL happen because some nice customer is gonna tell them.
And if you give great customer service but get no recognition of how you help the company’s bottom line, move on. You’re working for someone who apparently doesn’t care about serving well. That won’t get you anywhere. And you wanna make more money so you can move into that dream job or your own business.
So, how do you serve better?
I believe it was Seth Godin who said something like, “These days, in order to stand out, you don’t even have to be exceptional. You only have to be competent.” (That’s not a direct quote, but it was something like that.) But don’t do your best to be competent. Do your best to be the best.
You might not succeed. But you WILL almost surely be better than the majority of everyone else in your position. And that will put more tips in your jar. Not because you showed up, but because you shined.
What does this have to do with me or my little Rhyme and Reason Bandwagon? I’m telling you, there are Biblical principles at work in this advice. Just because you don’t “believe in the Bible” doesn’t mean they’re not tried and true principles of success. AND…I’m one of those who came past your store, or your station, or your restaurant, or your cash register today. And you didn’t even smile.
And, so…I didn’t even see your tip jar.